Service and Warranty

Grasstrees Australia Services

  • Recovery of Endangered Plants
  • Nursery Hold all stock through Transplant Shock Phase
  • All stock sold with guaranteed new root system developed
  • Delivery and Onsite Plant Installation Service
  • Ongoing Care and Maintenance Service
  • Direct Transplant Service
  • Post Plant Watering Service
  • Replacement Warranty (*not applicable on Replacement Plants- refer below)

Ongoing Care and Maintenance Service

Ongoing servicing and maintenance  is to optimize the appearance of the grasstrees and macrozamia palms, also to improve their health, enhancing their value.  It will include advice on the watering requirements including regular monitoring of soil moisture and PH levels, regular fertilization and/or systemic treatments as required, removal of debris from crowns, preventative spraying as required and removal of any flower stalks if necessary.

Onsite visits are followed up with a detailed, written report advising recommendations and findings.

Warranty

Plants installed by Grasstrees Australia come with a 12 month guarantee. Warranty is subject to proof of adherence to GTA’s ‘guidelines of plant care’. The warranty will not cover plants that are dead or past treatment before advising us of illness.  If a plant is to be replaced under warranty, delivery and installation is not included. No warranty will apply on Replacement Plants. Please retain your invoice as a record of your guarantee. Plant viewing and treatment is subject to a fee. Any treatment of your grasstree by any parties other than authorised Grasstrees Australia staff will result in cancellation of your warranty.